Queretaro Unveils its Tourist Information and Assistance Center



SANTIAGO DE QUERETARO, Qro. (March 20, 2018) – As of next Monday, the city will have a Tourist Information and Assistance Center (CAPTA, as per its Spanish acronym) to guide, assist and channel situations of non-conformity, risk, emergencies and natural disasters that tourists may face as they pass through Queretaro. The state is the only non-beach destination in the country with a center of this type, currently only operating in Acapulco and Los Cabos.

As a foreign visitor in Querétaro, what can CAPTA help you with? These are some of its services: 


• Connecting with embassies and consulates in situations of assistance, contingency and emergency.

• Providing tourist information about the state (attractions and services).

• Providing guidance on aspects such as: car rental, parcel service, internet, calls abroad, etcetera.

• Providing safety and protection in case of being a victim of a criminal act.

• Making a record of incidents within the state’s territory.

• Providing prehospital medical care.

• Receiving your complaints about irregularities carried out by service providers.

• Providing mechanical assistance and emergency radio communication.

• Helping in case of accidents and/or natural disasters.


Pasteur No. 4, Historic Center of Queretaro


(442) 161-3700